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Frequently Asked Question

Clinic At Home is a doorstep healthcare service that provides personalised medical care directly to individuals within the comfort of their own homes. Our skilled, fully trained healthcare professionals offer specialised and primary medical care tailored to the unique needs of each individual, including assistance with daily living activities. We understand the importance of maintaining independence and dignity, so we strive to empower our patients by delivering quality care in familiar surroundings. Clinic At Home is a cost-effective alternative to institutional care, such as nursing homes or assisted living facilities, while enhancing the overall quality of life for those needing medical assistance and support.

Visit our website at clinicathomes.com. There, you'll find a "Book Appointment" button that you can click to submit a booking form. Alternatively, email us at wecare@clinicathomes.com or call us at 08008606727. Please note that once your booking is confirmed, our administrative team will fix the specific date, time, and location for your appointment.

The cost of our services varies depending on the type of test and individual requirements. We offer flexible pricing options tailored to meet our clients' diverse needs. Additionally, we provide membership packages, including Platinum, Gold, Silver Standard, and WatchRx, which are available through a subscription fee. These packages offer a range of benefits, including access to select free tests and discounted options. Clients can choose the membership package that best suits their needs and preferences.

We have applied for CQC registration and are awaiting their response. The Care Quality Commission (CQC) ensures that all health and social services throughout the UK provide safe, effective, compassionate, and high-quality care. We are committed to meeting CQC standards and delivering exceptional patient care.

Typically, you will receive your results within 48 hours after your scan or test. However, the exact timeframe may vary depending on the type of test and the facility's processes. Our staff will inform you of the expected turnaround time for your results.

We are committed to providing services with minimal waiting times. Our team strives to schedule appointments as soon as possible to meet our patients' needs. We aim to offer all our clients a 2-hour response commitment depending on the distance we need to travel from our existing and future locations.

An MRI scan usually takes between 20 and 40 minutes, but the actual duration varies depending on the size of the area being scanned and the number of images required

Depending on the type of ECG test required, it will take 10-15 minutes. Ambulatory ECGs may take 10 – 15 mins to fit, and the monitor must be returned to the clinic at the end of the test.

At-home ECG Monitoring is safe and poses no clinical risk.

You can have an MRI scan without a GP referral with us. In most cases, you will need a referral from a healthcare provider, such as your GP or specialist, for an MRI scan. However, we offer self-referral options for MRI scans. Please contact us directly for more information on our self-referral process.

We value your feedback. You can share your experience by leaving a review by emailing us at wecare@clinicathomes.com or 08008606727.

Yes, we can deliver medicine within 48 hours.

We strive to provide the best care to each of our clients. However, we understand that there may be instances where you are unsatisfied with our services. In such cases, you can always express your concerns. Each of our doctors and staff members is equipped with a complaint form for your convenience. Additionally, you can submit a complaint online through our website at clinicathomes.com, where you will find a dedicated link on how to complain. We respect your privacy; if you prefer, your identity can be kept confidential and discrete.